Mobile App Privacy Policy

1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you create an account or interact with the App:

• Name

• Email address

• Phone number

• Password

• Appointment and membership details

• Any information you voluntarily submit through forms or messaging

B. Automatically Collected Information

When using the App, we may collect:

• Device information (model, operating system)

• App usage data

• IP address

• Log data

• Crash reports

• Cookies or similar technologies

C. Booking & Payment Information

If you purchase memberships or sessions through the app:

• Billing information is processed securely by our payment provider (e.g., Wix Payments or Stripe)

• We do not store full credit card details on our servers

D. Health and Fitness Data

• The Reset Hydrotherapy App does not require users to provide health or medical information in order to create an account, book services, or purchase a membership.

• The App may offer optional integration with health and fitness tracking services available on your device. If you choose to connect or enable these features, and provide the necessary permissions, the App may access health and fitness information made available through the connected service, such as activity, exercise, workout, heart rate, sleep, or other health and fitness tracking information supported by the integration.

• Access to this information is optional and occurs only after you choose to connect the applicable health or fitness service and grant permission.

• Health and fitness information is used only to provide health, wellness, fitness, recovery, or tracking features within the App. We do not sell health and fitness information or use it for third-party advertising or marketing purposes.

• Health and fitness information is not shared with third parties except where necessary for the operation of the connected health or fitness feature, through service providers acting on our behalf, or where required by law.

• Where health and fitness information is transmitted or stored by the App or our service providers, reasonable administrative, technical, and organizational safeguards are used to protect the information, including secure encrypted connections and restricted access where appropriate.

• Users can control or revoke the App's access to connected health and fitness information through the applicable device, health platform, or App permission settings. Users may also contact us at [insert email] to request access to, correction of, or deletion of health and fitness information maintained by us, subject to applicable legal requirements.

• We retain health and fitness information only for as long as reasonably necessary to provide the applicable feature, fulfill the purpose for which it was accessed or collected, or comply with applicable legal obligations.

2. How We Use Your Information

We use your information to:

• Create and maintain your account

• Allow you to book and manage sessions

• Process membership payments

• Send confirmations, reminders, and updates

• Improve app performance and user experience

• Communicate important notices, promotions, or policy changes

• Maintain security and prevent misuse

We do not sell your personal data.

3. Sharing of Information

We may share your information only with:

• Service providers who assist with app functions (hosting, payments, analytics, notifications)

• Legal authorities, if required by law or to protect our rights

• Technical partners, solely to improve app performance

We do not share personal data with third parties for advertising or marketing without your consent.

4. Data Storage & Security

We use industry-standard security measures to protect your data, including:

• Encrypted connections (HTTPS)

• Secure data storage

• Limited employee access

• Regular monitoring of systems

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Choices & Rights

Depending on your region, you may have the right to:

• Access your personal information

• Update or correct your information

• Request deletion of your account

• Opt out of email notifications

• Withdraw consent where applicable

To exercise these rights, contact us at [insert email].

6. Data Retention

We retain your information only as long as:

• Your account is active

• Your membership or booking history is required

• Necessary to comply with legal obligations

You may request account deletion at any time.

7. Children’s Privacy

The App is not intended for individuals under the age of 16.
We do not knowingly collect data from children.

8. Third-Party Links

The App may contain links to external websites or services.
We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
When changes occur, we will update the “Last Updated” date at the top.
Continued use of the app means you accept the updated policy.